Italian-Speaking Tech Support Agent – Relocate to Greece

Mercier Consultancy Group; Italia; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

13th and 14th salary

Relocation package

Monthly performance bonus

Paid training

Private health insurance

Multicultural work environment

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Canon, based in Greece. The role focuses on delivering world-class support via phone, email, and chat, troubleshooting Canon products, and maintaining CRM records.

The position requires fluency in Italian and strong communication skills, with relocation to Athens provided by the employer. You will join an international environment, collaborating with teams across Europe, and be eligible for monthly bonuses and a

Qualifications

• Native or fluent Italian (spoken and written).
• Strong communication and interpersonal skills are essential.
• Passion for technology and a desire to excel in customer support services.
• Previous experience in a customer-facing role is desirable but not mandatory.

Responsibilities

• Provide world-class support to Canon customers via phone, email, and chat.
• Troubleshoot technical issues and provide expert guidance on Canon products.
• Manage and resolve customer inquiries with professionalism and empathy.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with international teams to share knowledge and improve service delivery.
• Strive to meet and exceed personal and team targets to earn bonuses.
• Stay updated on Canon technologies to provide accurate assistance.

Skills

Fluent Italian

Strong communication

Tech enthusiasm

Customer-facing experience

Job description

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Canon, based in Greece. The role focuses on delivering world-class support via phone, email, and chat, troubleshooting Canon products, and maintaining CRM records.

The position requires fluency in Italian and strong communication skills, with relocation to Athens provided by the employer. You will join an international environment, collaborating with teams across Europe, and be eligible for monthly bonuses and a