Italian Speaking Customer Service For JTI - Work In Athens, Greece

Mercier Consultancy MD; Italia; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Training Provided

Health Insurance

Relocation support to Greece

Performance Bonus

13th and 14th salaries

Job summary

Mercier Consultancy Group is sourcing for an Italian-speaking Customer Service role with JTI in Greece. You will provide premium tech support, manage inquiries across channels, and troubleshoot devices while maintaining CRM records.

The position offers fully paid relocation and performance bonuses. Ideal candidates are fluent in Italian, possess customer-facing experience, and thrive in international, fast-paced teams.

Qualifications

• Native or fluent Italian (spoken and written).
• EU passport holder (valid) to work in Greece.
• Interest in technology/consumer electronics.
• Excellent communication and problem-solving skills.
• Ability to work in international, fast-paced environments.
• Experience in customer-facing roles is an asset.

Responsibilities

• Deliver premium technical support to Italian-speaking customers regarding consumer electronics products.
• Handle inquiries via phone, email, and live chat with professional precision.
• Troubleshoot device issues with clear, step-by-step guidance.
• Maintain accurate records of interactions in CRM systems.
• Stay updated on product releases and tech trends for JTI.
• Meet individual and team KPIs consistently.
• Represent the brand with high standards in a global context.

Skills

Italian language

Customer service

Tech support

CRM systems

Tools

CRM systems

Job description

Italian Speaking Customer Service For JTI

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across Europe. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities that offer international growth and professional excellence.

Job Overview

We are currently sourcing exceptional candidates for an Italian Speaking Customer Service For JTI position in Greece, situated in the heart of the dynamic consumer electronics industry. This role offers the perfect blend of professional development and Mediterranean lifestyle, making it one of the most sought-after Italian-speaking jobs in the region today.

Key Responsibilities

• Deliver premium technical support to Italian-speaking customers regarding innovative consumer electronics products
• Manage end-to-end customer inquiries via phone, email, and live chat with professional precision
• Troubleshoot device issues, providing clear, step-by-step guidance to ensure high levels of customer satisfaction
• Maintain detailed and accurate records of consumer interactions within the dedicated CRM systems
• Stay updated on the latest consumer electronics technology trends and product releases for JTI
• Contribute to a high-performing team culture by meeting individual and group KPIs on a consistent basis
• Represent the brand with a focus on excellence, reflecting the high standards expected in the consumer electronics sector

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role
• Valid EU passport (mandatory) to facilitate your transition to one of our top-tier jobs in Greece
• Passion for technology and a genuine interest in the consumer electronics industry
• Excellent communication and problem-solving skills, with a focus on delivering a premium customer experience
• Ability to thrive in an international, fast-paced, and multicultural work environment
• Previous experience in a customer-facing role is considered a significant asset

Benefits What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More..

Life in Greece

Embark on an unforgettable journey by moving to Athens, where the historic charm of the ancient world meets a modern, vibrant metropolitan lifestyle. Living and working in Greece allows you to enjoy year-round sunshine, stunning coastal vistas, and a world-renowned social culture. When you secure one of our Italian-speaking jobs, you are not just changing your career, but choosing a lifestyle of balance and beauty that only Greece can provide.

Beyond the professional benefits, the relocation experience to Greece is seamless with our comprehensive support package. You will discover an unparalleled quality of life, featuring world-class Mediterranean cuisine, affordable living costs, and a warm, welcoming local population. Join us in Greece, and let your career flourish in a city that truly celebrates life.