Italian-speaking Support Specialist — Lisbon Relocation

Bachecalavoro; Lombardia; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Flight reimbursement

Company-provided accommodation

Utilities included

Annual home flight

Job summary

Bachecalavoro is seeking a Customer Support Specialist fluent in Italian to join an international team in Lisbon. The role focuses on helping Italian-speaking users via email, chat and tickets, with training in English.

You will work in a dynamic tech setting, delivering empathetic support and practical solutions. The relocation package covers flight, furnished accommodation, bills, and administrative setup, plus a 14+ month stay in Lisbon and ongoing perks like language lessons and social

Qualifications

• Native/Fluent Italian (C2) with good working English (B2) for training and internal communication.
• Strong communication skills and a customer-first attitude.
• Ready to work in a 40h/week rotational shift model (Monday-Sunday).

Responsibilities

• Assist Italian-speaking users via email, chat, and support tickets.
• Guide users with account access, feature inquiries, and platform troubleshooting.
• Deliver empathetic, professional, and helpful responses to ensure smooth user experiences.
• Grow with us by learning industry-leading customer support workflows in a modern tech environment.
• Note: This is a pure Customer Support position - no content moderation involved!

Skills

Italian (C2)

English (B2)

Job description

Bachecalavoro is seeking a Customer Support Specialist fluent in Italian to join an international team in Lisbon. The role focuses on helping Italian-speaking users via email, chat and tickets, with training in English.

You will work in a dynamic tech setting, delivering empathetic support and practical solutions. The relocation package covers flight, furnished accommodation, bills, and administrative setup, plus a 14+ month stay in Lisbon and ongoing perks like language lessons and social