Italian Customer Support Specialist — Lisbon Relocation Package

CBT; Torino; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Flight reimbursement

Company-provided accommodation

Utilities included

Annual home flight

Language lessons

Team social events

Job summary

CBT in Lisbon seeks an Italian-speaking Customer Support Specialist. Join an international team supporting a major social platform. Relocation package covers flight, furnished accommodation, bills, and paperwork.

You will handle Italian-speaking users via email, chat, and support tickets, guiding account access and feature inquiries with empathy and professionalism. The role offers a 40-hour week in a rotational shift model and training in English.

Qualifications

• Native/Fluent Italian (C2) with good working English (B2) for training.
• Strong communication skills and a customer-first attitude.
• Open-minded, adaptable and excited to work in a multicultural setting.
• Willing to work 40h/week in a rotational shift model (Mon–Sun).

Responsibilities

• Assist Italian-speaking users via email, chat, and support tickets.
• Guide users with account access, feature inquiries, and platform troubleshooting.
• Deliver value by ensuring every interaction is smooth, empathetic, and professional.
• Grow with us by learning industry-leading customer support workflows in a modern tech environment.
• Note: This is a pure Customer Support position — no content moderation involved!

Skills

Native / Fluent Italian (C2)

English (B2)

Job description

CBT in Lisbon seeks an Italian-speaking Customer Support Specialist. Join an international team supporting a major social platform. Relocation package covers flight, furnished accommodation, bills, and paperwork.

You will handle Italian-speaking users via email, chat, and support tickets, guiding account access and feature inquiries with empathy and professionalism. The role offers a 40-hour week in a rotational shift model and training in English.