Italian-Speaking Customer Support Specialist — Lisbon

CBT; Lombardia; Sur place; EUR 12 000 - 14 000; Plein temps

Avantages offerts par ce poste

Relocation package

Company-provided accommodation

Private health insurance

Language lessons

Meal card

Résumé du poste

CBT is seeking an Italian-speaking Customer Support Specialist to join our international team in Lisbon, Portugal. You will handle Italian-language support via email, chat, and tickets, helping users with account access, features, and troubleshooting.

This full-time role includes a complete relocation package and a 40-hour week with rotational shifts. The package covers flight costs, furnished accommodation, bills, and paperwork, plus private health insurance and language lessons, making the

Qualifications

• Native or fluent Italian with good working English for training and internal communication.
• Strong communication skills and a customer-first attitude.
• Willingness to work in a multicultural, international environment.

Responsabilités

• Assist Italian-speaking users via email, chat, and support tickets.
• Guide users with account access, feature inquiries, and platform troubleshooting.
• Deliver empathetic, professional interactions ensuring a smooth user experience.
• Learn and adopt industry-leading CS workflows in a dynamic tech environment.

Connaissances

Italian (C2)

English (B2)

Customer service

Communication skills

Description du poste

CBT is seeking an Italian-speaking Customer Support Specialist to join our international team in Lisbon, Portugal. You will handle Italian-language support via email, chat, and tickets, helping users with account access, features, and troubleshooting.

This full-time role includes a complete relocation package and a 40-hour week with rotational shifts. The package covers flight costs, furnished accommodation, bills, and paperwork, plus private health insurance and language lessons, making the