Italian-Speaking Remote Customer Support Specialist

WW Talents; Catania; Remote; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Fully paid training

100% remote work

Performance bonus up to 10%

Career development opportunities

Relocation support (EU)

Job summary

WW Talents in Greece is hiring an Italian-Speaking Customer Support Representative to join an international team and help customers via phone, email and chat. You’ll resolve inquiries, troubleshoot issues and document interactions in CRM with a focus on quality service.

No prior experience is required — fully paid training starts on day one. Fluency in Italian (C1/C2) and good English (B2+) for training and internal comms are essential.

Qualifications

• Fluent Italian at C1/C2 level for customer interactions.
• English at B2+ level for training and internal comms.
• No prior experience required; paid training provided.
• Ability to work remotely from Greece and join a global team.

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat.
• Respond to inquiries and resolve account-related issues.
• Assist customers with platform, product, and service-related questions.
• Troubleshoot issues and provide effective solutions.
• Document customer interactions in CRM and internal systems.
• Maintain quality and productivity standards.

Skills

Fluent Italian

English communication

Customer-focused

Problem-solving

Remote work independence

Tools

CRM software

Helpdesk tools

Job description

WW Talents in Greece is hiring an Italian-Speaking Customer Support Representative to join an international team and help customers via phone, email and chat. You’ll resolve inquiries, troubleshoot issues and document interactions in CRM with a focus on quality service.

No prior experience is required — fully paid training starts on day one. Fluency in Italian (C1/C2) and good English (B2+) for training and internal comms are essential.