Italian Customer Specialist – Lisbon (Relocation & Perks)

BlueView Talent; Roma; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Health and life insurance

Relocation package

Onsite work

Descripción de la vacante

BlueView Talent in Italy is seeking a Customer Specialist to deliver outstanding support across phone, email, and chat, handling inquiries, orders, accounts, and products.

You will join an international team, strive to resolve issues quickly, document interactions, and contribute to a positive customer experience while growing in the Travel field.

Fluency in Italian and English, EU citizenship or Portuguese residency, and a proactive, detail‑oriented mindset are essential.

Formación

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Conocimientos

Italian language proficiency (C1/C2)

English proficiency (B2)

Analytical thinking

Communication skills

Descripción del empleo

BlueView Talent in Italy is seeking a Customer Specialist to deliver outstanding support across phone, email, and chat, handling inquiries, orders, accounts, and products.

You will join an international team, strive to resolve issues quickly, document interactions, and contribute to a positive customer experience while growing in the Travel field.

Fluency in Italian and English, EU citizenship or Portuguese residency, and a proactive, detail‑oriented mindset are essential.