Italian Speaking E-Commerce Support Specialist -Remote In Greece

Patrique Mercier Recruitment Fr; Italia; Remoto; EUR 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Hotel and transfers

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Descrizione del lavoro

Patrique Mercier Recruitment FR cerca uno Specialista di Supporto E-commerce che parla italiano per un ruolo completamente remoto in Grecia. Dovrà assistere clienti italiani via email, chat e telefono, rispondere a domande su prodotti, ordini, resi e pagamenti.

La posizione richiede fluency in italiano e inglese, esperienza nel customer support o e-commerce, ottime capacità comunicative e conoscenza di CRM. Offriamo salario competitivo, bonus mensile, formazione completa e pacchetto relocation.

Competenze

• Fluency in Italian and English, written and spoken.
• Esperienza in customer support o ruoli di e-commerce è preferibile.
• Interesse per l’e-commerce e tendenze di shopping online.
• Ottime capacità comunicative e servizio al cliente.
• Familiarità con software di assistenza clienti e CRM.
• Capacità di lavorare in modo indipendente in contesto frenetico.
• Buone capacità di problem solving e attenzione ai dettagli.

Mansioni

• Fornire supporto ai clienti italiani via email, chat e telefono.
• Assistere su informazioni prodotto, stato ordini, resi e pagamenti.
• Risoluzione tempestiva e professionale dei reclami.
• Gestire ordini clienti in modo accurato ed efficiente.
• Rimanere aggiornato su aggiornamenti prodotto, promozioni e policy.
• Collaborare con team cross-functional per migliorare l’esperienza.
• Documentare le interazioni nel CRM per tracciamento.

Conoscenze

Italian fluency

English fluency

Customer support

E-commerce knowledge

CRM familiarity

Communication skills

Independent work

Strumenti

CRM software

Descrizione del lavoro

Italian Speaking E-commerce Support Specialist -Remote in Greece

Azienda : Patrique Mercier Recruitment Fr Tipo Lavoro : Full Time Italy

Descrizione Lavoro - Italian Speaking E-commerce Support Specialist -Remote in Greece

Description

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking E-Commerce Support Specialist. This position is an excellent opportunity for individuals who are passionate about e-commerce and are fluent in Italian. You will play a pivotal role in ensuring a seamless online shopping experience for our Italian-speaking customers, addressing their needs and inquiries with expertise and care.

Responsibilities

• Provide outstanding support to Italian-speaking customers through email, chat, and phone inquiries.
• Assist customers with questions about product information, order status, returns, and payment processes.
• Resolve customer complaints and issues in a timely and professional manner.
• Manage and process customer orders accurately and efficiently.
• Stay informed about the latest product updates, promotions, and company policies.
• Collaborate with cross-functional teams to improve customer experience and service delivery.
• Document customer interactions accurately in the CRM system for effective tracking and follow-up.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support or e-commerce roles is highly desirable.
• Strong interest in e-commerce and knowledge of online shopping trends.
• Excellent communication skills with a commitment to providing exceptional customer service.
• Familiarity with customer service software and CRM applications.
• Ability to work independently and manage inquiries in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...

Informazioni sull'azienda

Patrique Mercier Recruitment Fr

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitmen...