Italian-Speaking Customer Support Agent – Remote in Greece

FH Collective Academy; Parma; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation package

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy is offering a fully remote role based in Greece with a complete relocation package. The position requires fluent Italian for customer support across phone, email, and chat, plus English for training and internal communication.

You will join a fast-paced, international team with rotational shifts and a strong focus on customer satisfaction. The package includes a monthly gross salary of €1,045 paid across 14 salaries, with a potential performance bonus up to 15%, and fully

Competenze

• Fluent Italian (C1/C2) required.
• English (B2+) for training and communication.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Comfortable with CRM and multiple apps.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency

English communication

Customer service

CRM tools

Data entry accuracy

Descrizione del lavoro

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.