Italian-Speaking CX Pro: Support & Content Moderation

United Talent Acquisition; Bari; Ibrido; EUR 18.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Welcome bonus €2,000

Descrizione del lavoro

United Talent Acquisition is hiring Italian-speaking professionals for Customer Support and Content Moderation roles in Portugal. You will join a global customer experience team handling inquiries across multiple projects.

Key requirements include Italian language at C1+ and English at B2+, strong communication skills, and eligibility to work in Portugal. The role combines support and moderation duties in a fast-paced, multicultural environment.

Competenze

• Italian fluency (C1+)
• English proficiency (B2+)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Mansioni

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Review and evaluate user-generated content
• Enforce platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity and safety

Conoscenze

Italian fluency

English proficiency

Descrizione del lavoro

United Talent Acquisition is hiring Italian-speaking professionals for Customer Support and Content Moderation roles in Portugal. You will join a global customer experience team handling inquiries across multiple projects.

Key requirements include Italian language at C1+ and English at B2+, strong communication skills, and eligibility to work in Portugal. The role combines support and moderation duties in a fast-paced, multicultural environment.