Italian-Speaking Customer Support Agent – Remote in Greece

FH Collective Academy; Vicenza; Teletrabalho; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Fully paid training

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency fee covered

Performance bonus up to 15%

Resumo da oferta

FH Collective Academy is hiring for a fully remote customer support role based in Greece. You will assist Italian-speaking customers via phone, email, and chat, while relocating with full support if needed.

The position offers a monthly gross salary of €1,045 paid across 14 salaries, with a performance bonus up to 15% and comprehensive training from day one. Shifts are rotational, and work is conducted remotely within Greece.

Qualificações

• Fluent Italian at C1/C2 level
• English at B2+ level for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach

Responsabilidades

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conhecimentos

Fluent Italian

English B2+

Strong communication

Customer-focused

Problem-solving

CRM systems

Data entry

Remote work

Rotational shifts

Ferramentas

CRM software

Descrição da oferta de emprego

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.