Italian-Speaking Customer Support Agent – Remote in Greece

Career Nest Academy; Filippona; Remote; EUR 15.000 - 17.000; Vollzeit

Benefits dieser Stelle

Relocation package

Fully paid training

Performance bonus up to 15%

Zusammenfassung

Career Nest Academy Greece is hiring for a fully remote Italian-speaking customer support role, with relocation assistance and training.

You will provide support in Italian via phone, email, and chat, handle inquiries and account requests, troubleshoot problems, and document interactions to strict quality standards.

This role offers 14 monthly salaries (€1,045 gross each), a bonus up to 15% tied to targets, and an end-to-end relocation package including flight, hotel, and airport pickup.

Qualifikationen

• Fluent Italian – C1/C2 level.
• English proficiency at B2+ for training and teamwork.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Problem-solving and troubleshooting abilities.
• Experience with CRM systems and digital tools.

Aufgaben

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Kenntnisse

Fluent Italian

English B2+

Customer focus

Strong communication

Empathy

Data entry

CRM systems

Tools

CRM systems

Jobbeschreibung

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team