Italian-Speaking Customer Support Agent – Remote in Greece

Career Nest Academy; Casciana Terme Lari; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Performance bonus

Job summary

Career Nest Academy is seeking a fluent Italian speaker for a fully remote customer support role starting in Greece. You will work from anywhere in Greece with relocation assistance and a comprehensive training program.

Responsibilities include assisting customers via phone, email, and chat in Italian, solving issues, and ensuring high satisfaction. English knowledge is required for training, with a rotating shift pattern and 8-hour days.

Qualifications

• Fluent Italian – C1/C2 level.
• English B2+ for training and communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Experience with CRM systems and multiple applications.
• Ability to work independently in a remote environment.
• Comfortable with rotational shifts.
• Thrives in a fast-paced, multicultural team.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Customer support

Italian fluency

Communication skills

Problem solving

Data entry accuracy

Remote work

Tools

CRM software

Office tools

Job description

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team