Italian-Speaking Customer Support Agent – Remote in Greece

Career Nest Academy; Larino; À distance; EUR 15 000 - 17 000; Plein temps

Avantages offerts par ce poste

Relocation package

Fully remote role

Paid training

Performance bonus up to 15%

Relocation coverage: flight, hotel, 0%

Résumé du poste

Career Nest Academy is offering a fully remote customer support role based in Greece with a generous relocation package and paid training from day one. The position requires Italian fluency (C1/C2) and English at a B2+ level for training and internal communication.

You will work 5 days per week, with 8-hour shifts across a rotating schedule, supporting customers across platforms. Compensation is €1,045 gross per month with 14 salaries, plus a performance bonus up to 15% and fully covered

Qualifications

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal comms.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and multiple applications.
• Ability to work independently in a remote environment.
• Willingness to work rotating shifts in a fast-paced, international team.

Responsabilités

• Provide customer support in Italian via phone, email and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and adhere to quality standards.
• Maintain high levels of customer satisfaction.

Connaissances

Italian fluency

English proficiency

Customer empathy

Communication skills

Remote work autonomy

Outils

CRM software

Description du poste

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team