Italian-Speaking Customer Service & Credit Risk Specialist

DKV Mobility; Lombardia; Hybrid; EUR 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Zusammenfassung

DKV Mobility is seeking a Customer Service professional for the Credit & Risk Team in Italy. You will handle customer inquiries via phone and email, process requests, and ensure accuracy of CRM data, while monitoring payments and supporting cash collection activities.

We value Italian fluency, English at B2 level, and a proactive, team-oriented mindset. This role offers flexible hours with hybrid work options and a focus on customer satisfaction and process efficiency.

Qualifikationen

• Bachelor's degree is required.
• 2+ years of customer service experience.
• Familiar with payment monitoring and cash collection.
• Familiar with MS Office.
• Excellent communicative skills.
• Strong customer orientation.
• Proactivity and high attention to detail.
• Good team player.
• Italian fluency written and spoken (mandatory).
• Good knowledge of English language (B2).

Aufgaben

• Manage all correspondence with customers by telephone and e-mail with high quality assistance.
• Process requests and complaints from customers (e.g. card blocking, PIN generation, shipment tracking, limit exceeding).
• Maintain the quality of customer information in a CRM.
• Monitor the payments flow.
• Manage bank account change and SEPA mandate.
• Perform Cash Collection activity.

Kenntnisse

Customer service

Communication skills

MS Office

Italian (write+speak)

English (B2)

Attention to detail

Team player

Proactivity

Cash collection

Ausbildung

Bachelor's degree

Tools

CRM software

Jobbeschreibung

DKV Mobility is seeking a Customer Service professional for the Credit & Risk Team in Italy. You will handle customer inquiries via phone and email, process requests, and ensure accuracy of CRM data, while monitoring payments and supporting cash collection activities.

We value Italian fluency, English at B2 level, and a proactive, team-oriented mindset. This role offers flexible hours with hybrid work options and a focus on customer satisfaction and process efficiency.