Italian Customer Specialist — Travel Support & Growth

BlueView Talent; Sicilia; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Competitive salary

Job summary

BlueView Talent is seeking a Customer Specialist in Italy to deliver outstanding customer experiences across inquiries, orders, accounts, products, and services via phone, email, chat, and other channels. You will be the first point of contact, understanding needs and providing effective solutions to ensure a smooth experience from first contact to resolution.

Requirements include fluent Italian (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical, creative,

Qualifications

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide friendly, professional customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Record customer interactions and resolutions in internal systems.
• Work with internal teams to resolve issues quickly and improve service quality.
• Stay up to date with products, policies, and procedures through training.

Skills

Italian (C1/C2)

English (B2)

Analytical thinking

Creative thinking

Communication skills

Job description

BlueView Talent is seeking a Customer Specialist in Italy to deliver outstanding customer experiences across inquiries, orders, accounts, products, and services via phone, email, chat, and other channels. You will be the first point of contact, understanding needs and providing effective solutions to ensure a smooth experience from first contact to resolution.

Requirements include fluent Italian (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical, creative,