Customer Service Representative (gn) - Location: Milan/Italy

DKV Mobility; Lombardia; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

DKV Mobility is seeking a Customer Service professional for the Credit & Risk Team in Italy. You will handle customer inquiries via phone and email, process requests, and ensure accuracy of CRM data, while monitoring payments and supporting cash collection activities.

We value Italian fluency, English at B2 level, and a proactive, team-oriented mindset. This role offers flexible hours with hybrid work options and a focus on customer satisfaction and process efficiency.

Qualifications

• Bachelor's degree is required.
• 2+ years of customer service experience.
• Familiar with payment monitoring and cash collection.
• Familiar with MS Office.
• Excellent communicative skills.
• Strong customer orientation.
• Proactivity and high attention to detail.
• Good team player.
• Italian fluency written and spoken (mandatory).
• Good knowledge of English language (B2).

Responsibilities

• Manage all correspondence with customers by telephone and e-mail with high quality assistance.
• Process requests and complaints from customers (e.g. card blocking, PIN generation, shipment tracking, limit exceeding).
• Maintain the quality of customer information in a CRM.
• Monitor the payments flow.
• Manage bank account change and SEPA mandate.
• Perform Cash Collection activity.

Skills

Customer service

Communication skills

MS Office

Italian (write+speak)

English (B2)

Attention to detail

Team player

Proactivity

Cash collection

Education

Bachelor's degree

Tools

CRM software

Job description

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

Responsibilities

Joining our Customer Service Credit & Risk Team, you will play a key role in supporting customer account management. Specifically, you will be responsible for:

• Managing all correspondence with our customers by telephone and e-mail with high quality assistance level
• Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding)
• Maintaining the quality of customer information in a CRM
• Monitoring the payments flow
• Managing bank account change & SEPA mandate
• Performing the Cash Collection activity

What makes you stand out

• Bachelor's degree
• Previous customer service experience in a commercial service company (at least 2 years)
• Familiar with payment monitoring and cash collection
• Familiar with MS office
• Excellent communicative skills
• Strong customer orientation
• Proactivity and high attention to details
• Good team player
• Italian fluency written and spoken (mandatory)
• Good knowledge of the English language (B2 level)

Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together!

#teamofteams

We've Been Growing For About 90 Years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?