Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Verona; In loco; EUR 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Descrizione del lavoro

CBTALENTS in Lisbon is seeking an Italian-speaking Customer Service Agent to support social media advertisers. The role is on-site, full-time, and includes a relocation bonus. You will communicate in Italian and English, handle post-sale assistance, troubleshoot issues, and guide users through platform tools.

After a thorough training period, you will join the Teleperformance team under a permanent contract. The position operates on rotating shifts with Portuguese holidays observed.

Competenze

• Proficiency in Italian (C2) and English (B2).
• Experience in customer service or tech support is a plus.

Mansioni

• Provide technical support and assistance to social media advertisers via chat, email, and outbound phone calls in Italian and English.
• Help advertisers with post-sales support, troubleshooting and improving their experience on the platforms.
• Guide advertisers in using platform tools and features and resolve technical issues.
• Multitask across several tools and systems as part of the support process.
• Participate in comprehensive training; after training, join Teleperformance and be offered a contract.

Conoscenze

Italian language

English language

Customer service

Technical support

Multitasking

Descrizione del lavoro

Italian Speaking Customer Service Agent w/ Relocation Bonus

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.