Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Milano; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Descrizione del lavoro

CBTALENTS is seeking an Italian Speaking Customer Service Agent in Lisbon on-site to support social media advertisers with post-sales issues across chat, email and phone. You will troubleshoot, guide users through platform tools and improve their experience.

The role includes comprehensive training, a contract after completion, rotating shifts, and potential renewal or permanent placement after two years, with a relocation bonus to assist your move.

Competenze

• Italian language proficiency at C2; English at B2.
• Excellent written and verbal communication skills.
• Experience in customer service or support roles.

Mansioni

• Provide technical support across chat, email, and phone.
• Troubleshoot issues and guide advertisers on platform tools.
• Improve advertiser experience and resolve post-sales queries.
• Adapt to rotating shifts and multi-task with several tools.

Conoscenze

Italian (C2)

English (B2)

Multichannel support

Clear communication

Strumenti

CRM software

Ticketing systems

Descrizione del lavoro

Italian Speaking Customer Service Agent w/ Relocation Bonus

Genoa, Metropolitan City of Genoa, Italy

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.