Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Napoli; In loco; EUR 24.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Descrizione del lavoro

CBTALENTS is hiring an Italian-speaking Customer Service Agent to join the Teleperformance team in Lisbon (On-Site). The role focuses on providing technical support via chat, email, and outbound calls for social media advertisers, with Italian and English language fluency required.

After a comprehensive training phase, you will join the team and work on-site in Lisbon, with rotating shifts and a view to contract renewal and potential permanent placement after two years.

Competenze

• Italian language proficiency at C2 level and English at B2.
• Ability to provide technical support across multiple channels.
• Experience in post-sales support and customer onboarding.

Mansioni

• Provide technical support to social media advertisers in Italian and English.
• Assist with post-sales issues, troubleshooting, and user guidance.
• Help advertisers utilize platform tools and features effectively.
• Manage multiple tools and multitask across chats, emails, and calls.

Conoscenze

Italian

English

Descrizione del lavoro

Italian Speaking Customer Service Agent w/ Relocation Bonus

Naples, Metropolitan City of Naples, Italy

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.