Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Torino; In loco; EUR 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Descrizione del lavoro

CBTALENTS is seeking an Italian-speaking Customer Service Agent in Lisbon, Portugal, on-site, with a relocation bonus. The role requires Italian C2 and English B2, and involves multi-channel post-sales support for social media advertisers (SMBs).

You will troubleshoot issues, guide users through platform tools, and handle queries across chat, email, and outbound calls. The position offers comprehensive training and a pathway to permanent contract after the initial period, with rotating shifts

Competenze

• Requires Italian C2 and English B2.
• Provides technical support to social media advertisers (SMBs).
• Supports via chat, email, and outbound phone calls.

Mansioni

• Provide technical support and assistance to social media advertisers.
• Troubleshoot and resolve platform issues.
• Guide advertisers in using platform tools and features.

Conoscenze

Technical support

Italian language

English language

Descrizione del lavoro

Italian Speaking Customer Service Agent w/ Relocation Bonus

Turin, Metropolitan City of Turin, Italy

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.