Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Venezia; In loco; EUR 19.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Descrizione del lavoro

CBTALENTS is recruiting an Italian-speaking Customer Service Agent for our Lisbon on-site location. The role involves assisting social media advertisers in Italian and English across chat, email, and calls.

After training, you join the Teleperformance team under a full-time contract with a relocation bonus and a rotating schedule aligned to Portuguese public holidays. Compensation details are not disclosed in the listing; the position includes 22 days holiday and potential contract renewal after

Competenze

• Language requirements: Italian C2 and English B2.
• Ability to multitask and use multiple tools simultaneously.

Mansioni

• Provide technical support to social media advertisers via chat, email, and outbound calls.
• Handle post-sales assistance and troubleshoot issues to improve advertiser experience.
• Guide advertisers in using platform tools and features and resolve technical problems.
• Participate in a comprehensive training program before joining Teleperformance team.

Conoscenze

Italian language

English language

Descrizione del lavoro

Italian Speaking Customer Service Agent w/ Relocation Bonus

Venice, Metropolitan City of Venice, Italy

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.