Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Firenze; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Descrizione del lavoro

CBTALENTS seeks an Italian-speaking Customer Service Agent to support social media advertisers across chat, email, and calls. Relocation bonus is offered, with training and integration into Teleperformance team after onboarding.

The role requires Italian C2 and English B2, on-site work in Lisbon, Portugal, with rotating shifts; opportunities for contract renewal and potential permanent contract after two years.

Competenze

• Fluency in Italian (C2) and English (B2) required.
• Experience in customer support, chat, email, and phone handling.
• Willing to relocate to Lisbon, Portugal.

Mansioni

• Provide technical support and assistance to social media advertisers via chat, email, and calls.
• Assist advertisers with post-sales issues and improve their experience on the platforms.
• Guide users in using platform tools and resolve technical issues.
• Multitask across several tools and channels.

Conoscenze

Italian C2 language

English B2 language

Descrizione del lavoro

Italian Speaking Customer Service Agent w/ Relocation Bonus

Florence, Metropolitan City of Florence, Italy

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.