Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Bologna; In loco; EUR 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Descrizione del lavoro

CBTALENTS seeks an Italian-speaking Customer Service Agent for a Lisbon-based on-site role. You will support social media advertisers via chat, email and phone, resolving technical issues and guiding tool usage.

The position includes comprehensive training, a relocation bonus, and potential contract renewal after two years with a move into Teleperformance team.

Competenze

• Fluent in Italian (C2) and English (B2).
• Experience assisting social media advertisers via chat, email and phone.

Mansioni

• Provide technical support to social media advertisers across multiple channels.
• Troubleshoot and guide users in using platform tools and features.
• Handle post-sales support and improve advertiser experience.

Conoscenze

Italian (C2)

English (B2)

Descrizione del lavoro

Italian Speaking Customer Service Agent w/ Relocation Bonus

Bologna, Metropolitan City of Bologna, Italy

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.