Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Reggio Calabria; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Relocation bonus

Job summary

CBTALENTS is seeking an Italian-speaking Customer Service Agent to support social media advertisers with post-sales assistance, troubleshooting and guidance on platform tools. The role uses chat, email and outbound calls, in Italian and English, with a focus on SMBs and hands-on problem solving.

Based in Lisbon, the position offers comprehensive training, a clear path to integration into the Teleperformance team, and a relocation bonus.

Qualifications

• Italian language at C2 level and English at B2.
• Experience in customer service or technical support preferred.
• Ability to multitask across channels.

Responsibilities

• Provide technical support to advertisers via chat, email and calls.
• Assist with post-sales issues and guide use of platform tools.
• Collaborate with teams to improve advertiser experience.

Skills

Italian language proficiency

Customer service

Technical support

Multitasking

Communication skills

Tools

CRM software

Ticketing system

Job description

Italian Speaking Customer Service Agent w/ Relocation Bonus

Reggio Calabria, Metropolitan City of Reggio Calabria, Italy

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.