Italian Speaking Customer Service Agent w/ Relocation Bonus

CBTALENTS; Catania; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Descrizione del lavoro

CBTALENTS is hiring an Italian-speaking Customer Service Agent to support social media advertisers from Lisbon. You will handle incoming requests in Italian and English via chat, email, and phone, providing post-sale assistance and troubleshooting.

The role includes comprehensive training, rotating shifts, and integration into the Teleperformance team with a contract after successful training. Relocation support is offered to join the team.

Competenze

• Italian C2 and English B2 required.
• Experience in customer support is preferred.
• Willing to work in Lisbon with relocation.
• Ability to multitask across multiple channels.

Mansioni

• Provide bilingual support via chat, email, and phone.
• Troubleshoot platform issues for advertisers and guide tool usage.
• Assist customers with post-sale questions and onboarding.

Conoscenze

Italian language

English language

Customer support

Multitasking

Strumenti

CRM software

Descrizione del lavoro

Italian Speaking Customer Service Agent w/ Relocation Bonus

Catania, Metropolitan city of Catania, Italy

Job Openings Italian Speaking Customer Service Agent w/ Relocation Bonus

About the job Italian Speaking Customer Service Agent w/ Relocation Bonus

Location: Lisbon, Portugal (On-Site)

Employment type: Full-time

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.

You will be responsible for helping advertisers with post-sales assistance, troubleshooting, and improving their experience on the platforms. Additionally, you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, and there are opportunities for contract renewal and a potential permanent contract after two years.