Italian-Speaking Customer Care Agent — Relocation & Training

Mercier Consultancy Group; Puglia; Presencial; EUR 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Comprehensive training

Private health insurance

13th and 14th salaries

Performance bonus

Descripción de la vacante

Mercier Consultancy Group in Greece is seeking an Italian Speaking Customer Service Agent for Miele to provide premium support for high-end home appliances. You will handle calls, emails, and chats, troubleshoot technical inquiries, and guide customers through warranty processes while upholding top brand standards.

Fluent Italian and professional English are essential; EU passport or Greece residency is required.

Formación

• Native or fluent Italian (spoken and written).
• Professional proficiency in English.

Responsabilidades

• Provide world-class support to Miele customers regarding high-end consumer electronics and home appliances.
• Assist clients with technical inquiries, troubleshooting, and guidance on the premium Miele product range.
• Manage communication via telephone, email, and chat, maintaining the brand's high standards of quality.
• Process service requests and warranty inquiries accurately within the consumer electronics support portal.
• Build strong customer relationships by providing personalized solutions and product recommendations.
• Stay updated on the latest Miele advancements and product innovations to ensure expert-level assistance.
• Collaborate with internal departments to ensure seamless delivery of support services.

Conocimientos

Italian language

English language

Customer service

Descripción del empleo

Mercier Consultancy Group in Greece is seeking an Italian Speaking Customer Service Agent for Miele to provide premium support for high-end home appliances. You will handle calls, emails, and chats, troubleshoot technical inquiries, and guide customers through warranty processes while upholding top brand standards.

Fluent Italian and professional English are essential; EU passport or Greece residency is required.