Italian Speaking Customer Service Agent For Miele - Work In Athens, Greece

Mercier Consultancy Group; Puglia; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Relocation package

Comprehensive training

Private health insurance

13th and 14th salaries

Performance bonus

Job summary

Mercier Consultancy Group in Greece is seeking an Italian Speaking Customer Service Agent for Miele to provide premium support for high-end home appliances. You will handle calls, emails, and chats, troubleshoot technical inquiries, and guide customers through warranty processes while upholding top brand standards.

Fluent Italian and professional English are essential; EU passport or Greece residency is required.

Qualifications

• Native or fluent Italian (spoken and written).
• Professional proficiency in English.

Responsibilities

• Provide world-class support to Miele customers regarding high-end consumer electronics and home appliances.
• Assist clients with technical inquiries, troubleshooting, and guidance on the premium Miele product range.
• Manage communication via telephone, email, and chat, maintaining the brand's high standards of quality.
• Process service requests and warranty inquiries accurately within the consumer electronics support portal.
• Build strong customer relationships by providing personalized solutions and product recommendations.
• Stay updated on the latest Miele advancements and product innovations to ensure expert-level assistance.
• Collaborate with internal departments to ensure seamless delivery of support services.

Skills

Italian language

English language

Customer service

Job description

Italian Speaking Customer Service Agent For Miele

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We take pride in facilitating life-changing career moves, ensuring our candidates find the perfect fit within our extensive portfolio of industry-leading partners.

Job Overview

We are currently looking for a motivated professional to join our team as an Italian Speaking Customer Service Agent For Miele position in Greece. This is an exceptional opportunity to represent a prestigious brand in the consumer electronics industry while enjoying the vibrant lifestyle of Athens among our community of those seeking rewarding Italian-speaking jobs.

Key Responsibilities

• Provide world-class support to Miele customers regarding high-end consumer electronics and home appliances.

• Assist clients with technical inquiries, troubleshooting, and guidance on the premium Miele product range.

• Manage communication via telephone, email, and chat, maintaining the brand's high standards of quality.

• Process service requests and warranty inquiries accurately within the consumer electronics support portal.

• Build strong customer relationships by providing personalized solutions and product recommendations.

• Stay updated on the latest Miele technological advancements and product innovations to ensure expert-level assistance.

• Collaborate with internal departments to ensure seamless delivery of support services.

• Native or fluent Italian (spoken and written) is essential for this role.

• Professional proficiency in English to communicate within our international office environment.

• Valid EU passport or residency permit in Greece.

• Previous experience in customer service, ideally within the consumer electronics or luxury goods sector.

• A passion for high-tech appliances and a commitment to delivering premium customer experiences.

• Strong problem-solving skills and the ability to work in a fast-paced environment.

What We Offer

• Competitive Monthly Salary package plus 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Relocation Package including flight to Athens, taxi transfer, and initial hotel accommodation.
• Comprehensive, fully paid training program provided upon arrival.
• Private health insurance and other corporate benefits.
• A long-term career path within one of the best Italian-speaking jobs in the consumer electronics market.
• Modern, high-tech working environment in the heart of Greece.

Life in Greece

Embarking on one of our professional jobs in Greece means more than just a career upgrade; it is an invitation to experience the Mediterranean lifestyle. Greece is renowned for its incredible year-round sunshine, rich cultural heritage, and legendary hospitality that makes every newcomer feel right at home.

Beyond the professional benefits, relocating to Greece offers an unparalleled quality of life. From the exquisite local cuisine to the stunning island landscapes reachable during your time off, living in Greece provides a perfect balance. Join our expanding international team and see why so many professionals are choosing to advance their careers with the Italian Speaking Customer Service Agent For Miele position in Greece.