Italian Speaking Customer Advisor in Lisbon!

Eco Plus Solutions AB; Palermo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A dynamic customer service provider is seeking Italian-speaking Customer Advisors to join their team in Lisbon. This role involves providing exceptional support for home appliances, assisting customers through calls, emails, and chat in a multicultural setting. Candidates should be fluent in Italian and possess good English skills. The company offers relocation support, competitive salary, career advancement opportunities, and a vibrant work environment in one of Europe's most beautiful cities.

Servizi

Flight tickets to Lisbon fully covered

Temporary accommodation in Lisbon

Competitive salary package

Health and life insurance coverage

Competenze

• Fluent Italian (native or near-native level).
• Good English proficiency at B2 level or higher.
• Strong problem-solving abilities.

Mansioni

• Deliver exceptional customer service to Italian-speaking customers.
• Manage communication channels including calls, emails, and live chat.
• Provide technical guidance related to home appliances.

Conoscenze

Fluent Italian

English proficiency B2

Excellent communication skills

Problem-solving abilities

Customer-focused mindset

Descrizione del lavoro

We are looking for dedicated proactive and customer-oriented Italian-speaking Customer Advisors to join our international team based in Lisbon. This is more than just a job its an opportunity to work in a stimulating multicultural environment build your career abroad and experience life in one of Europes most beautiful cities.

You will be part of a home appliances support project (brand not disclosed) providing high-quality service to customers in Italian via telephone email and live chat. Whether you already have customer service experience or are starting your career journey your fluency in Italian and good English (B2 level or above) will be the keys to success in this role.

Your Day‑to‑Day Responsibilities

As part of our team you will :

• Deliver exceptional customer service to Italian-speaking customers answering their questions and resolving their issues with professionalism and empathy.
• Manage a variety of communication channels including incoming calls, emails and live chat ensuring a prompt and accurate response.
• Log interactions clearly in our systems ensuring up-to-date and accurate information.
• Provide technical guidance and support related to home appliances troubleshooting problems and explaining solutions in a clear and friendly manner.
• Collaborate with colleagues and other departments to resolve complex queries efficiently.
• Keep up to date with product features, updates and processes to ensure the highest level of customer satisfaction.

What We’re Looking For

Essential Requirements

• Fluent Italian (native or near-native level)
• English proficiency at B2 level or higher (written and spoken)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Customer-focused mindset with a positive attitude
• Willingness to work on-site in Lisbon
• Flexibility and adaptability to work in a diverse multicultural setting

Desirable

• Previous experience in customer service or a similar role (advantageous but not mandatory)
• Knowledge of home appliances or technical support is a plus
• Previous experience working abroad

What We Offer

Comprehensive Relocation Support

• Flight tickets to Lisbon fully covered by the company
• Temporary accommodation in Lisbon arranged upon arrival ensuring a smooth relocation
• Guidance and support for settling in Lisbon including orientation and assistance with administrative procedures

Career Growth & Development

• Opportunities for promotion and career advancement within the company
• Regular training programs to develop both professional and technical skills
• Access to career development plans tailored to your aspirations

Attractive Compensation & Benefits

• Competitive salary package
• Health and life insurance coverage
• Paid vacation days and public holidays
• Multicultural and inclusive work environment
• Modern well-equipped offices located in the heart of Lisbon
• Employee recognition and reward programs

Living in Lisbon More Than Just Work

Lisbon offers an extraordinary blend of culture lifestyle and professional opportunity :

A warm Mediterranean climate with mild winters and sunny summers

Beautiful coastal scenery, sandy beaches and vibrant nightlife

Rich cultural heritage, historical architecture and exciting events throughout the year

Affordable living compared to other Western European capitals

An international and friendly community making it easy to integrate and feel at home

Excellent transport links and accessibility to the rest of Europe

Living and working in Lisbon means combining career growth with a lifestyle full of experiences from enjoying fresh seafood at a riverside café to exploring world-famous viewpoints and historic districts.

Why This Role is Unique

This is not just another customer service position. It is an opportunity to :

• Join a growing international team
• Gain professional experience in a multicultural environment
• Enjoy a comprehensive relocation package that makes your move easy and stress‑free
• Build a career abroad with a clear path for progression
• Live in one of Europes most desirable cities while working in a rewarding and dynamic role

Employment Details

Employment Type: Full Time

Vacancy: 1