Italian Social Media Care Specialist — Lisbon

Cross Border Talents; taranto; Sur place; EUR 12 000 - 15 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flight reimbursement

Portuguese language classes

Relocation assistance

Contract renewal potential

Résumé du poste

Cross Border Talents in Lisbon is seeking a fluent Italian speaker for our Social Media Customer Care team, joining in September & October. You will respond to queries on social and digital channels, resolve issues, and uphold a positive brand voice across platforms.

You must be eligible to work in Portugal and ready for a full-time, 40-hour rotating schedule with health insurance and language support. Relocation assistance offered. This role offers international exposure and career development.

Qualifications

• Fluent Italian written and spoken.
• English level: B1/B2.
• Typing speed 20+ words per minute.
• Strong communication and problem-solving skills.
• Customer-focused mindset.
• Ability to work in a fast-paced digital environment.
• Familiarity with social media platforms.

Responsabilités

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Connaissances

Fluent Italian

Intermediate English

Typing 20+ wpm

Communication skills

Problem-solving

Interpersonal skills

Customer-focused mindset

Fast-paced environment

Social media literacy

Outils

Social media platforms

Basic computer skills

Description du poste

Cross Border Talents in Lisbon is seeking a fluent Italian speaker for our Social Media Customer Care team, joining in September & October. You will respond to queries on social and digital channels, resolve issues, and uphold a positive brand voice across platforms.

You must be eligible to work in Portugal and ready for a full-time, 40-hour rotating schedule with health insurance and language support. Relocation assistance offered. This role offers international exposure and career development.