Italian Gaming Support Specialist - Relocate to Sofia

Recruitment By Ierotheos; Italia; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Relocation Concierge

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service support professional to join a dynamic team in Sofia, Bulgaria. You will provide world-class assistance to players, troubleshoot issues, and clearly explain gaming mechanics in Italian.

Ideal candidates have native Italian fluency, a genuine interest in Gaming & Esports, and are willing to relocate. The role offers relocation assistance, training, and a competitive monthly salary in a fast-paced environment.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Genuine interest in Gaming & Esports industry and familiarity with modern gaming platforms.
• Strong problem-solving skills and ability to adapt to new software quickly.
• Excellent communication skills for Italian-speaking customers in Bulgaria.

Responsibilities

• Provide world-class support to players within Gaming & Esports ecosystem.
• Troubleshoot technical queries and account-related issues.
• Communicate complex gaming mechanics and platform policies clearly in Italian.
• Maintain understanding of gaming trends to assist our global community.
• Document user interactions and provide feedback to product teams.
• Maintain high service quality in a fast-paced, multi-channel environment.
• Collaborate with international teams to resolve escalated issues for Italian-speaking customers.

Skills

Italian language

Communication

Problem solving

Willingness to relocate

Job description

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service support professional to join a dynamic team in Sofia, Bulgaria. You will provide world-class assistance to players, troubleshoot issues, and clearly explain gaming mechanics in Italian.

Ideal candidates have native Italian fluency, a genuine interest in Gaming & Esports, and are willing to relocate. The role offers relocation assistance, training, and a competitive monthly salary in a fast-paced environment.