Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Italia; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Relocation Concierge

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service support professional to join a dynamic team in Sofia, Bulgaria. You will provide world-class assistance to players, troubleshoot issues, and clearly explain gaming mechanics in Italian.

Ideal candidates have native Italian fluency, a genuine interest in Gaming & Esports, and are willing to relocate. The role offers relocation assistance, training, and a competitive monthly salary in a fast-paced environment.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Genuine interest in Gaming & Esports industry and familiarity with modern gaming platforms.
• Strong problem-solving skills and ability to adapt to new software quickly.
• Excellent communication skills for Italian-speaking customers in Bulgaria.

Responsibilities

• Provide world-class support to players within Gaming & Esports ecosystem.
• Troubleshoot technical queries and account-related issues.
• Communicate complex gaming mechanics and platform policies clearly in Italian.
• Maintain understanding of gaming trends to assist our global community.
• Document user interactions and provide feedback to product teams.
• Maintain high service quality in a fast-paced, multi-channel environment.
• Collaborate with international teams to resolve escalated issues for Italian-speaking customers.

Skills

Italian language

Communication

Problem solving

Willingness to relocate

Job description

Italian Speaking Gaming Customer Service SupportAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, connecting top-tier talent with world-class employers across the globe. We specialize in sourcing multilingual professionals for industry-leading organizations, ensuring every placement is a seamless fit for both the candidate’s career ambitions and our clients’ operational excellence.

Job Overview

We are currently seeking passionate individuals to join our team in Sofia for an Italian Speaking Gaming Customer Service Support position in Bulgaria. This role is perfect for gaming enthusiasts looking to launch their career within the high-energy Gaming & Esports industry while taking advantage of excellent international career opportunities.

Key Responsibilities

• Provide world-class support to players within the Gaming & Esports ecosystem, ensuring an exceptional user experience.

• Troubleshoot technical queries and account-related issues to keep players engaged and satisfied.

• Communicate complex gaming mechanics and platform policies clearly and accurately in Italian.

• Maintain a deep understanding of current gaming trends and industry standards to better assist our global community.

• Document user interactions and provide constructive feedback to our product teams to improve the gaming platform.

• Maintain high service quality standards while working in an fast-paced, multi-channel support environment.

• Collaborate with international teams to resolve escalated issues for our diverse Italian-speaking customer base.

• Native or fluent Italian (spoken and written).

• Valid EU passport (mandatory).

• Genuine interest in the Gaming & Esports industry and familiarity with modern gaming platforms.

• Strong problem-solving skills and the ability to adapt to new software quickly.

• Excellent communication skills, essential for success in this Italian Speaking Gaming Customer Service Support position in Bulgaria.

• Ability to relocate to Sofia, Bulgaria, to fulfill the on-site nature of this role.

What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus.

And Much More…

Life in Bulgaria

Choosing one of our jobs in Bulgaria means embracing a vibrant Mediterranean-adjacent lifestyle with a unique Balkan charm. Bulgaria offers a stunning variety of landscapes, from majestic mountain ranges perfect for skiing to the beautiful Black Sea coast, all while enjoying a mild, pleasant climate. Living in Sofia, the bustling capital, provides access to a rich historical culture, a booming tech scene, and an incredibly affordable cost of living compared to Western Europe.

Our relocation experts will ensure your move to Bulgaria is effortless, allowing you to focus on your new career. You will find that Bulgaria is a welcoming country with an excellent quality of life, a burgeoning expat community, and world-class culinary experiences. Secure your future with one of the most exciting Italian-speaking jobs in the region and experience everything that life in Bulgaria has to offer.