Italian-Speaking Gaming Support Specialist (Relocation)

Mercier Consultancy Group; Italia; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Support professional for an on-site role in Sofia, Bulgaria. You will handle technical and account support via chat, email, and phone, ensuring high customer satisfaction and accurate, real-time assistance across gaming platforms.

Fluency in Italian is essential, and applicants must hold an EU passport for relocation. Prior customer support experience is a plus, with a competitive monthly salary and relocation

Qualifications

• Native or fluent Italian (spoken and written) is essential.
• EU passport is mandatory for relocation to Sofia.
• On-site work in Bulgaria is required.
• Previous customer support experience is advantageous.

Responsibilities

• Provide high-quality technical and account support via chat, email, and phone for the gaming community.
• Resolve gaming-related queries with professionalism and efficiency to ensure excellent user experiences.
• Maintain understanding of gaming platforms to offer accurate, real-time assistance.

Skills

Italian fluency

Communication skills

Relocation willingness

Customer support experience

Job description

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Support professional for an on-site role in Sofia, Bulgaria. You will handle technical and account support via chat, email, and phone, ensuring high customer satisfaction and accurate, real-time assistance across gaming platforms.

Fluency in Italian is essential, and applicants must hold an EU passport for relocation. Prior customer support experience is a plus, with a competitive monthly salary and relocation