Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Italia; In loco; EUR 20.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge

Monthly performance bonus

Descrizione del lavoro

Mercier Consultancy Group is seeking an Italian-speaking Player Support Specialist to join our gaming client in Bulgaria. You will assist players via email, chat, and voice, troubleshoot account and in-game issues, and provide accurate guidance with a friendly, professional demeanor.

This on-site role requires relocation to Sofia, EU passport, and a passion for gaming. We offer training, health insurance, a relocation package, and a performance bonus to reward top service.

Competenze

• Italian fluency (spoken and written) required.
• EU passport required.
• Experience in tech support or player relations is a plus.

Mansioni

• Provide high-quality support to gaming community via email, chat, and voice.
• Troubleshoot gameplay, account management, and in-game transactions.

Conoscenze

Italian language

Customer focused

Communication skills

Descrizione del lavoro

Italian Speaking Player Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized business process outsourcing. We bridge the gap between world-class talent and industry-leading global brands, ensuring professional growth and career success.

Job Overview

We are currently seeking a motivated professional to join the vibrant Gaming & Esports industry in a high-impact role. By securing this Italian Speaking Player Support Specialist position in Bulgaria, you will be the voice of our client, providing world-class assistance to gamers and enthusiasts while enjoying a premium relocation experience in the heart of the Balkans.

Key Responsibilities

• Provide high-quality support to gaming community members via email, chat, and voice channels.
• Troubleshoot technical issues related to gameplay, account management, and in-game transactions within the Esports ecosystem.
• Maintain deep knowledge of game mechanics, updates, and community trends to ensure accurate player guidance.
• Represent the client brand with excellence and professionalism, fostering a positive gaming environment.
• Collaborate with internal teams to identify and resolve recurring player pain points or technical bugs.
• Drive player satisfaction scores by delivering prompt, empathetic, and effective solutions in Italian.
• Participate in community outreach initiatives to enhance player engagement and loyalty.
• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for the Gaming & Esports industry.
• Strong communication skills and a customer-centric mindset.
• Ability to relocate to Sofia for this on-site opportunity.
• Experience in technical support or player relations is considered an advantage for this Italian Speaking Player Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More…

Life in Bulgaria

Choosing to pursue one of our many jobs in Bulgaria means immersing yourself in a country that perfectly blends ancient history with a modern, fast-paced European lifestyle. Bulgaria offers a favorable climate, a rich and diverse culinary scene, and a vibrant social atmosphere that attracts young professionals from all over the world.

Sofia, the capital of Bulgaria, provides an incredible quality of life with a low cost of living and a thriving digital landscape. When you secure your Italian-speaking jobs through us, you aren’t just getting a career boost; you are joining a growing international hub where Bulgaria serves as the perfect backdrop for your professional and personal development.