Italian-Speaking Support Specialist — Sofia Relocation & Growth

Recruitment By Ierotheos; Napoli; On-site; EUR 17,000 - 27,000; Full time

Benefits offered by this job

Monthly salary

Monthly performance bonus

Fully paid relocation package

Relocation concierge

Structured professional environment

Career progression

Italian-speaking role in Bulgaria

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Support Specialist for an on-site role in Sofia, Bulgaria. You will deliver omnichannel support to Italian-speaking clients, resolve inquiries, and maintain CRM records while collaborating with international teams.

The position requires native or fluent Italian and strong English communication, with prior customer support experience preferred. A fully paid relocation package and concierge support accompany this opportunity.

Qualifications

• Native or fluent Italian (spoken and written).
• Excellent communication skills in English to interact within a diverse environment.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and the ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
• Resolve complex customer inquiries with precision, professionalism, and a focus on long-term satisfaction.
• Maintain detailed records of all interactions in our CRM system to ensure high-quality service standards.
• Collaborate with international teams to optimize support processes and enhance the overall user experience.
• Stay updated on product knowledge and service policies to provide accurate and efficient solutions to users.
• Contribute to the positive reputation of the company by upholding service excellence in every interaction.
• Participate in regular team meetings and training sessions to foster professional growth.

Skills

Italian language

English language

Customer support

Communication skills

Problem solving

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Italian Speaking Support Specialist for an on-site role in Sofia, Bulgaria. You will deliver omnichannel support to Italian-speaking clients, resolve inquiries, and maintain CRM records while collaborating with international teams.

The position requires native or fluent Italian and strong English communication, with prior customer support experience preferred. A fully paid relocation package and concierge support accompany this opportunity.