Italian-Speaking Gaming Back-Office Support Specialist

Mercier Consultancy Group; Italia; On-site; EUR 16,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Health insurance

Relocation package

Monthly bonus

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Back Office Gaming Support Specialist to work in Bulgaria. You will handle Italian-speaking player queries, verify backgrounds, and monitor activity to prevent fraud.

Join a dynamic esports environment with fully paid relocation, training, health insurance, and a monthly bonus. English proficiency required for reporting and team communication.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Excellent proficiency in English for reporting and team communication.
• Strong analytical mindset and attention to detail for back-office tasks.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Manage and resolve complex account queries for Italian-speaking players within the gaming and esports community.
• Conduct background checks and document verification to ensure platform security and compliance.
• Monitor gaming activity and transactions to identify risks or fraudulent behavior.
• Coordinate with internal departments to address technical escalations and improve player experience.
• Maintain detailed case records and provide high-quality documentation for administrative tasks.
• Contribute to back-office process improvements tailored for the gaming market.
• Foster a professional environment by ensuring player communications adhere to quality standards.

Skills

Italian language

English language

Analytical mindset

Attention to detail

Relocation to Bulgaria

Job description

Mercier Consultancy Group is seeking an Italian Speaking Back Office Gaming Support Specialist to work in Bulgaria. You will handle Italian-speaking player queries, verify backgrounds, and monitor activity to prevent fraud.

Join a dynamic esports environment with fully paid relocation, training, health insurance, and a monthly bonus. English proficiency required for reporting and team communication.