Italian-English Tech Support Specialist - Remote (Portugal)

Bachecalavoro; Napoli; Remote; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Remote work

Relocation support

Competitive salary

Job summary

Bachecalavoro cerca un/una Italian-speaking Technical Customer Support Specialist per un progetto di servizio clienti tecnico basato in Portogallo. Il ruolo richiede assistenza in italiano e inglese da remoto, con supporto alla relocation per candidati idonei.

Ti occuperai di rispondere a richieste tecniche, identificare e risolvere problemi, documentare i casi e trasformare situazioni complesse in esperienze positive per i clienti.

Qualifications

• Fluency in Italian and English required.
• Tech-savvy with ability to handle technical inquiries.
• Excellent communication and customer-service orientation.
• Strong problem-solving and quick thinking.
• Detail-oriented with accurate documentation.
• Based in Portugal or EU passport holder; relocation possible.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues.
• Handle inquiries and complaints with professionalism.
• Explain technical solutions clearly to customers.
• Track issues and document cases accurately.
• Follow up until resolution.
• Maintain a positive customer experience and loyalty.

Skills

Fluent Italian

Fluent English

Tech-savvy

Strong communication

Problem solving

Detail-oriented

Empathetic

Calm under pressure

Customer service experience

Sales experience

Job description

Bachecalavoro cerca un/una Italian-speaking Technical Customer Support Specialist per un progetto di servizio clienti tecnico basato in Portogallo. Il ruolo richiede assistenza in italiano e inglese da remoto, con supporto alla relocation per candidati idonei.

Ti occuperai di rispondere a richieste tecniche, identificare e risolvere problemi, documentare i casi e trasformare situazioni complesse in esperienze positive per i clienti.