Italian-English Tech Support Specialist (Remote)

Bachecalavoro; Puglia; À distance; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Remote work

Relocation support

Résumé du poste

Bachecalavoro is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based technology project. This is a remote role, with candidates based in Portugal or willing to relocate, and relocation support is provided.

You will assist users in Italian and English, troubleshoot technical inquiries, document cases accurately, and help turn challenging experiences into positive outcomes. The position offers a remote work model based in Portugal and a competitive salary.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Excellent communication and problem-solving skills.
• Detail-oriented with good documentation.
• Customer service experience preferred, sales a plus.

Responsabilités

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Connaissances

Fluent Italian

Fluent English

Tech-savvy

Strong communication

Description du poste

Bachecalavoro is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based technology project. This is a remote role, with candidates based in Portugal or willing to relocate, and relocation support is provided.

You will assist users in Italian and English, troubleshoot technical inquiries, document cases accurately, and help turn challenging experiences into positive outcomes. The position offers a remote work model based in Portugal and a competitive salary.