Customer support in italiano

Bachecalavoro; Lecce; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Remote work

Relocation support

Competitive salary

Job summary

Bachecalavoro cerca uno/a Specialista di Assistenza Tecnica Clienti che parli italiano e inglese, per progetto di supporto tecnico basato in Portogallo. La posizione è remote, con relocation se necessario e disponibile per candidati UE.

Gestirà richieste tecniche in entrambe le lingue, risolverà problemi, documenterà accuratamente i casi e migliorerà l’esperienza del cliente. Richiesta flessibilità, spiccata capacità comunicativa e attenzione al dettaglio; sede-Portogallo o disponibilità al

Qualifications

• Fluente in italiano e inglese.
• Buone capacità comunicative e di problem solving.
• Empatia e pazienza nel gestire i clienti.
• Capacità di spiegare soluzioni tecniche in modo chiaro.

Responsibilities

• Fornire supporto tecnico ai clienti in italiano e inglese.
• Identificare, diagnosticare e risolvere issue.
• Documentare accuratamente i casi e seguire le richieste fino alla risoluzione.
• Mantenere un'esperienza cliente positiva e professionale.

Skills

Fluent in Italian and English

Tech-savvy

Strong communication skills

Problem-solving ability

Empathetic and patient

Job description

Luogo di lavoro: Lecce

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holdersopen to relocation will be considered.