Customer support in italiano

Bachecalavoro; Messina; Remote; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Remote work model based in Portugal

Relocation support

Job summary

Bachecalavoro is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide support in Italian and English, troubleshoot technical issues, document cases, and help turn challenging interactions into positive customer experiences.

Ideal candidates are fluent in Italian and English, tech-savvy, with strong communication and problem-solving skills. Remote work is offered from Portugal with relocation support for eligible applicants.

Qualifications

• In-depth fluency in Italian and English is required.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving abilities; customer-focused.

Responsibilities

• Provide technical customer service in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Explain technical solutions clearly to customers.
• Document cases accurately and track progress to resolution.
• Follow up on cases until issue resolution and customer satisfaction.

Skills

Italian language

English language

Tech-savvy

Communication skills

Problem solving

Empathy

Customer-focused

Job description

Luogo di lavoro: Messina

Location: Lisbon, Portugal

Work Model: Remote, Portugal-based

Employment Type: Full-time

Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holdersopen to relocation will be considered.