Italian Customer Service Representative Relocation Support & Career Growth!

CBTALENTS; Bologna; In loco; EUR 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday and Christmas bonuses

Private health insurance

Meal allowances

Descrizione del lavoro

CBTALENTS is seeking a Customer Service Representative for the Italian market, based in Lisbon, Portugal. The role involves assisting Italian-speaking clients with inquiries related to a medical device, delivering high-quality service in a full-time, on-site setting.

You will join a dynamic team, receiving thorough training and relocation support to help you settle in Lisbon. The position supports career growth through diverse customer interactions and process improvements.

Competenze

• Proficient in Italian (C2) and English (B2) to communicate with customers.
• Experience in customer service, inquiries handling and issue resolution.
• Ability to manage documentation, orders, and shipments accurately.

Mansioni

• Provide expert support to Italian-speaking customers via phone and email.
• Troubleshoot technical issues and offer timely, empathetic solutions.
• Assist clients with documentation, order entries, and product shipments.
• Maintain a high level of professionalism to ensure excellent customer experiences.

Conoscenze

Customer service

Troubleshooting

Documentation handling

Descrizione del lavoro

Bologna, Metropolitan City of Bologna, Italy

Job Openings Italian Customer Service Representative Relocation Support & Career Growth!

About the job Italian Customer Service Representative Relocation Support & Career Growth!

Location: Lisbon, Portugal (On-Site)
Employment Type: Full-time
Language Requirements: Italian C2 and English B2

We are seeking a Customer Service Representative for the Italian market, dedicated to assisting clients with inquiries related to an innovative medical device. This role is based in the vibrant city of Lisbon and offers an exciting opportunity to make a meaningful impact on customers' lives.

Key Responsibilities Include:

• Providing expert support to Italian-speaking customers via phone and email.
• Troubleshooting technical issues and offering empathetic, timely solutions.
• Assisting clients with documentation, order entries, and product shipments.
• Ensuring an excellent customer experience through professionalism and attention to detail.

In this position, you’ll work full-time (40 hours per week) on rotating shifts and receive comprehensive training to fully prepare you for success. You’ll also benefit from a Portuguese employment contract, which includes

• holiday and Christmas bonuses
• private health insurance
• meal allowances

Relocation support is provided and includes

• furnished accommodations
• utility coverage
• on-the-ground assistance

to ensure a smooth transition to Lisbon.

This role is ideal for detail-oriented, customer-focused individuals who enjoy helping others.