IT EUC Engineer

Response Informatics; Concordia sulla Secchia; Ibrido; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Response Informatics is seeking an experienced IT EUC Engineer to provide onsite and remote end-user computing support within a global IT Operations team. You will troubleshoot incidents, deploy devices, and support Windows 11, macOS, Intune, JAMF and Microsoft 365 while ensuring service levels and clear communication with users.

The ideal candidate has 3–6 years in IT/EUC, strong problem-solving, documentation skills, and a degree in Computer Science or equivalent.

Competenze

• 3–6 years in IT/EUC or technical IT support.
• Strong hands-on troubleshooting across Windows 11 and macOS.
• Experience with Intune, JAMF and Jira.
• Knowledge of Microsoft 365 / Office 365, OneDrive and VPN.
• Experience supporting remote users and managing incidents within SLAs.
• Excellent problem-solving, communication and documentation skills.

Mansioni

• Troubleshoot and resolve hardware/software incidents and service requests within SLAs.
• Support Windows 11 and macOS, laptops, desktops, peripherals, printers, scanners and mobile devices.
• Configure and deploy devices using Microsoft Intune and JAMF.
• Support Microsoft 365, Outlook, OneDrive, VPN, Defender and other business applications.
• Provide support for iOS/Android, Cisco/Polycom telephony and softphones.
• Support meeting rooms and AV technologies including Crestron, Logitech, Dolby and Room Wizard.
• Manage IT assets, documentation, knowledgebase updates and hardware lifecycle activities.
• Support new-joiner setups, employee moves, equipment returns and vendor hardware repairs.
• Perform meeting-room health checks, patching, updates and antivirus maintenance.
• Handle escalations and communicate effectively with technical and non-technical users.

Conoscenze

Windows 11

macOS

IT troubleshooting

Microsoft Intune

JAMF

Jira

Microsoft 365

Remote support

Formazione

Bachelor's degree in Computer Science or equivalent

Strumenti

Intune

JAMF

Jira

Descrizione del lavoro

We are seeking an experienced IT End User Computing (EUC) Engineer with 3–6 years of experience to provide onsite and remote IT support within a global IT Operations team.

Key Responsibilities

• Troubleshoot and resolve hardware/software incidents and service requests within agreed SLAs.
• Support Windows 11 and macOS, laptops, desktops, peripherals, printers, scanners and mobile devices.
• Configure and deploy devices using Microsoft Intune and JAMF.
• Support Microsoft 365, Outlook, OneDrive, VPN, Defender and other business applications.
• Provide support for iOS/Android, Cisco/Polycom telephony and softphones.
• Support meeting rooms and AV technologies including Crestron, Logitech, Dolby and Room Wizard.
• Manage IT assets, documentation, knowledgebase updates and hardware lifecycle activities.
• Support new-joiner setups, employee moves, equipment returns and vendor hardware repairs.
• Perform meeting-room health checks, patching, updates and antivirus maintenance.
• Handle escalations and communicate effectively with technical and non-technical users.

Key Skills & Experience

• 3+ years in IT/EUC or technical IT support.
• Strong hands-on troubleshooting across Windows 11 and macOS.
• Experience with Microsoft Intune, JAMF and Jira.
• Strong knowledge of Microsoft 365 / Office 365, OneDrive and VPN.
• Experience supporting remote users and managing incidents within SLAs.
• Excellent problem-solving, communication and documentation skills.
• Degree in Computer Science or equivalent relevant experience.