End User Support Specialist

Sharp Brains Solutions; Modena; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Sharp Brains Solutions is seeking an onsite Deskside Support (L1/L2) to handle end-user hardware, software, and network issues. The role covers the full lifecycle of desktop devices, OS imaging, and vendor hardware replacements, with use of SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.

You will deliver remote and deskside support using EUC tools, ensure IT security patching, assist with Active Directory tasks, and act as VIP onsite contact during critical outages.

Competenze

• End-to-end desktop support for Windows and Mac devices.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.

Conoscenze

SCCM

Intune

ServiceNow

VIP support

EUC tools

MS Office

Outlook

VPN clients

Active Directory

Windows OS

Mac devices

Strumenti

Active Directory

MS Office

Outlook

VPN

Descrizione del lavoro

Role – Onsite Deskside Support (L1/L2) Key Responsibilities:

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.