EUC Support / Field IT Support Engineer- (Dispatch/Freelance)

TECEZE; Modena; In loco; EUR 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

TECEZE seeks an experienced EUC Support / Field IT Support Engineer to provide onsite end-user support at a Modena site. You will troubleshoot desktops, laptops, peripherals, and software, manage Windows OS deployments, and support AD/Azure AD, O365, and endpoint tools.

You will also handle imaging, device configuration, asset validation, and coordinate with infrastructure teams on site deployments and IT projects, ensuring SLA compliance.

Competenze

• Experience providing Level 1/Level 2 onsite EUC and desktop support.
• Troubleshooting desktops, laptops, monitors, printers, scanners, and mobile devices.
• Windows 10/11, Microsoft 365 and Office applications expertise.
• Active Directory / Azure AD (Entra ID) and Group Policy knowledge.
• SCCM/MECM, Intune, Ivanti or other endpoint management tools experience.
• OS imaging, deployment, and software installation.
• ServiceNow, Jira or similar ITSM tools experience.
• Basics of network devices and onsite hardware replacement; cabling and asset validation.

Mansioni

• Provide Level 1/2 onsite EUC and desktop support to end users.
• Troubleshoot hardware, software, network, and access issues.
• Install and configure Windows OS, applications, drivers, and security tools.
• Coordinate with remote teams for device imaging and deployment.
• Maintain incident and asset records in ITSM systems.
• Support server room and network room activities as needed.
• Assist with IT projects such as device refreshes and site deployments.

Conoscenze

EUC Support

Desktop support

Windows 10/11

Microsoft 365

Active Directory

AD/Azure AD

SCCM/MECM

Intune

Ivanti

OS imaging

Strumenti

ServiceNow

Jira

Descrizione del lavoro

We are looking for an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.

Key Responsibilities

• Provide Level 1/Level 2 onsite EUC and desktop support to end users.
• Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals.
• Perform hardware installation, configuration, replacement, and troubleshooting.
• Install and configure Windows operating systems, applications, drivers, and security tools.
• Support Microsoft 365 / Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
• Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams.
• Support Active Directory, Azure AD / Entra ID, Group Policy, and basic endpoint administration.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration.
• Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
• Support endpoint management platforms such as SCCM/MECM, Intune, Ivanti, or similar tools.
• Provide hands-and-feet support for network and infrastructure teams when required.
• Assist with server room / network room activities, including basic cable tracing, patching, labeling, and equipment validation.
• Support IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments.
• Coordinate with remote infrastructure, network, security, and application teams for issue resolution.
• Maintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system.
• Follow defined SLA, ITIL, security, and operational procedures.
• Prepare activity reports and provide regular status updates to the onsite/remote management team.

Required Technical Skills

• Strong knowledge of Windows 10/11 desktop and laptop troubleshooting.
• Hands-on experience with Microsoft Office / Microsoft 365.
• Knowledge of Active Directory / Azure AD (Entra ID).
• Basic understanding of LAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi-Fi troubleshooting.
• Experience with desktop hardware and peripheral troubleshooting.
• Knowledge of SCCM/MECM, Intune, Ivanti, or other endpoint management tools.
• Experience with OS imaging, deployment, and software installation.
• Familiarity with ITSM tools such as ServiceNow, Jira, Remedy, or similar platforms.
• Basic knowledge of network devices such as switches, routers, access points, and firewalls is preferred.
• Ability to perform onsite hardware replacement, cabling, asset validation, and equipment installation.

Note- Backfill Engineer - IT Support

Backfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations. The engineer will handle day-to-day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT-related incidents.