EUC / Deskside Support Engineer – Backfill (EMEA)

TECEZE; Lombardia; In loco; EUR 52.000 - 78.000; Tempo pieno

Descrizione del lavoro

TECEZE is seeking an EUC / Deskside Support Engineer to backfill a regional position covering the EMEA region. You will be responsible for hands‑on desktop support, OS configuration, and hardware troubleshooting across enterprise endpoints.

The role requires strong ITSM knowledge and experience with SCCM/ Ivanti / Intune for software deployments, plus excellent English communication. You will work with remote tools and coordinate with facilities for non‑network devices.

Competenze

• 3–4+ years in IT Service Management / EUC / Deskside Support.
• Hands‑on Desktop / End User Computing support experience.
• Knowledge of infrastructure components and desktop hardware.
• Experience with remote support tools such as RDP, iDRAC, iLO.

Mansioni

• Provide EUC and deskside support for end users across the EMEA region.
• Install, configure, troubleshoot Windows OS and end‑user devices.
• Manage software deployments via SCCM, Ivanti or Intune and patching.
• Maintain asset records, inventory, and laptop lifecycle (imaging, allocation).
• Support conference room devices and collaboration tools (Microsoft Teams Rooms).
• Coordinate with Facilities for non‑network devices and work tickets in ITSM.

Conoscenze

IT Service Management

EUC / Deskside Support

Desktop Support

Windows OS

End User Computing

Strumenti

SCCM

Ivanti

Microsoft Intune

Descrizione del lavoro

TECEZE is seeking an EUC / Deskside Support Engineer to backfill a regional position covering the EMEA region. You will be responsible for hands‑on desktop support, OS configuration, and hardware troubleshooting across enterprise endpoints.

The role requires strong ITSM knowledge and experience with SCCM/ Ivanti / Intune for software deployments, plus excellent English communication. You will work with remote tools and coordinate with facilities for non‑network devices.