Desktop Support Technician

Sharp Brains; Roma; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Sharp Brains is seeking an IT Support Specialist to provide onsite end-user support and manage office IT infrastructure in Rome, Lazio. The role covers asset management, hardware lifecycle tasks, and coordination with remote teams and vendors.

Responsibilities include supporting desktops, laptops, mobile devices, printers, and related peripherals, as well as coordinating with Level 2 support and handling inventory and environmental systems.

Competenze

• Experience providing hands-on IT support to end users in an office setting.
• Familiarity with desktop, laptop, mobile devices, and peripheral troubleshooting.
• Ability to manage IT assets and coordinate with vendors or teams.
• Basic networking knowledge including LAN, Wi-Fi, switches and routers.

Mansioni

• Provide onsite support for desktops, laptops, mobile devices, printers and peripherals.
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user issues; coordinate escalations.
• Support office IT services including network connectivity, printing, voice, AV, and conference tech.
• Coordinate with vendors and supervise maintenance activities.
• Receive, register, label, image, deploy, track and maintain IT assets; conduct inventories.

Conoscenze

End-User Support

Office IT Infrastructure

Asset Management

Project & Site Support

Strumenti

Windows

macOS

Linux

Printers

Descrizione del lavoro

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and
• workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure

projects.

• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).