Information Technology Specialist

Sharp Brains; Milano; In loco; EUR 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Sharp Brains is looking for an IT Support professional for a backfill, freelance/B2B contract lasting 1 year with extension potential. The role is on-demand, 5 days a week, requiring more than 3 years in IT support and hands-on desktop/laptop troubleshooting.

Responsibilities include IMAC tasks, OS imaging, SCCM/Intune/ServiceNow usage, AD tasks, and VIP onsite support during outages. Strong knowledge of Windows and basic MAC support is expected.

Competenze

• More than 3 years IT Support experience.

Mansioni

• Provided end-to-end technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Descrizione del lavoro

Role Type: Backfill

Working Days: On Demand 5 Days a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Key Responsibilities

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.