Hardware Support Technician _ Milan

BCIC Swiss; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

BCIC Swiss GmbH, located in Milano, is seeking a Full-time Hardware Support Technician. The role involves providing hardware break fix support, managing spare parts, executing installations, and delivering excellent customer service.

Candidates must hold a valid work permit in Italy and have several years of experience in the IT field. The position requires troubleshooting skills across multiple platforms and knowledge of network configurations.

Competenze

• Must hold a valid work permit in Italy.
• Several years of experience in the IT field.

Mansioni

• Provide hardware break fix support by whole unit swap.
• Manage spares provided on site.
• Execute installations and changes.
• Deliver excellent customer service.
• Adhere to defined processes and work instructions.
• Interface with multiple levels of end users and local technical staff.
• Troubleshoot issues on Macintosh, Windows, Linux, and mobile devices.
• Responsible for asset tagging and entering equipment into management system.
• Provide weekly reports on physical inventory counts.
• Schedule repairs for damaged/malfunctioning hardware with external suppliers.

Conoscenze

Excellent skills in user IT infrastructure

Strong technical skills in Microsoft Windows

Strong Microsoft Office skills

Troubleshooting multiple computer platforms

Knowledge of network configurations

Descrizione del lavoro

Skills Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office, Strong Microsoft Office skills (Outlook, Word, and Excel).

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time | on-site) "Hardware Support Technician" in Italy.

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

• Must hold a valid work permit in Italy
• Several years of experience in the IT field