It Proximity Team Leader

Richemont; Monza; In loco; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Welfare benefits

Descrizione del lavoro

Richemont seeks a Field Services & Support Proximity Lead for Italy to drive on-site and remote IT service across Retail and Corporate. You will report to the IT Support Manager Italia and coordinate a ~10-person team, setting objectives, organizing shifts, and guiding budget planning.

Role requires ITIL proficiency, ServiceNow usage, and strong stakeholder management across an international landscape; familiarity with Workspace ONE/Intune and AD tooling is a plus.

Competenze

• Proven experience leading Field Services or IT service delivery teams.
• Experience coordinating across retail and corporate environments.
• Familiarity with ITIL, incident/change/problem/asset management.

Mansioni

• Lead and coach a small team across geographic area; set objectives and appraisals.
• Organize shifts to ensure required coverage and liaise with Local HR.
• Contribute to budget inputs and hardware/maintenance planning; suggest budget changes.
• Define and execute project/activities roadmap; allocate resources with the Project Manager.
• Monitor delivery and support; report KPIs and ensure operational excellence.
• Promote Group IT standards and best practices; align with FSS and ITIL processes.
• Ensure incident, change, and asset management practices via Service Management tools.
• Collaborate with regional peers, Group IT Support, and business stakeholders in an international environment.

Conoscenze

Leadership

Team management

Project management

Budgeting

Communication

Problem solving

Analytical skills

Organized

Autonomous

Stakeholder management

Formazione

PMI/Prince2 / Agile certifications

Strumenti

ServiceNow

ITIL processes

Workspace ONE

Intune

Saviynt

Active Directory

MS 365

Descrizione del lavoro

In this role you lead the Field Services & Support (FSS) Proximity team for Retail and Corporate across Italy, reporting to the IT Support Manager Italia. You ensure high-quality on-site and remote IT service, drive regional evolution of the FSS organization, and support business-driven initiatives like store openings, refurbishments, and events. You collaborate with Group IT and stakeholders in a complex international context to deliver value-aligned IT support.

• welfare benefits
• Lead and coach a small team (roughly 10 people) across geographic area; set objectives and appraisals
• Organize shifts to ensure required coverage and liaise with Local HR
• Contribute to budget inputs and hardware/maintenance planning; suggest budget changes
• Define and execute project/activities roadmap; allocate resources with the Project Manager
• Monitor delivery and support; report KPIs and ensure operational excellence
• Promote Group IT standards and best practices; align with FSS and ITIL processes
• Ensure incident, change, and asset management practices via Service Management tools
• Collaborate with regional peers, Group IT Support, and business stakeholders in an international environment
• Capture activities from relevant entities and align with Group IT project management methodology
• Follow and evolve Group IT standards in service delivery
• Device MDM knowledge (Workspace ONE, Intune)
• Active Directory and identity tools (Saviynt a plus)
• Experience in luxury retail is a plus
• Project Management Certification (PMI, Prince) and Agile a plus
• Service Management knowledge: ServiceNow or similar, ITIL processes (incident/change/problem/asset)
• Languages: Italian native, English fluent; French a plus
• Strong communication, analytical skills, and proactive, team-oriented mindset
• Organized and autonomous
• Excellent communication (oral and written)
• Problem solving
• MS 365 (Teams, SharePoint, OneDrive)