Onsite Support Services Engineer

Intuition It – Intuitive Technology Recruitment; Venezia; In loco; EUR 30.000 - 48.000; Tempo pieno

Descrizione del lavoro

Intuition It – Intuitive Technology Recruitment is seeking an experienced Onsite Support Services Engineer to provide hands-on IT support to end users at the Carrier site in Legnago, Italy. The ideal candidate has 3–5 years IT support experience, with Service Desk, End User Services, Field Services and Onsite IT Support, plus native Italian and fluent English.

This is a fully onsite, 12-month contract with 40 hours per week.

Competenze

• 3–5 years of IT support experience.
• Experience in Service Desk, End User Services, Field Services and Onsite IT Support.
• Strong communication skills in English and native Italian.
• Ability to troubleshoot hardware, software and workplace tech onsite.

Mansioni

• Provide onsite IT support to end users at the Carrier facility.
• Troubleshoot hardware, software, network, and peripheral issues.
• Deliver Service Desk and End User Computing support.
• Perform desktop/laptop installation, configuration, maintenance and support.
• Support printers, monitors, mobile devices, peripherals and other IT equipment.
• Handle field service requests and provide hands-on technical assistance.
• Log, update and resolve incidents in the ITSM system.
• Escalate complex issues to relevant technical teams.
• Assist user onboarding and device provisioning.
• Maintain documentation of incidents and assets.
• Follow security policies and SLAs.
• Provide timely support in office and shopfloor environments.

Conoscenze

Service Desk

End User Services

Field Services

Onsite IT Support

Windows support

Customer service

English & Italian

Descrizione del lavoro

Work Model: Fully Onsite

Contract: 12 Months

Working Hours: 40 hours/week

Position Overview

We are looking for an experienced Onsite Support Services Engineer to provide hands‑on IT support to end users at the Carrier site in Legnago, Italy. The ideal candidate will have 3–5 years of IT support experience, with strong expertise in Service Desk, End User Services, Field Services, and Onsite IT Support.

The role requires excellent communication skills in English and native‑level Italian, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.

Key Responsibilities

• Provide onsite IT support to end users across the Carrier facility.
• Troubleshoot and resolve hardware, software, network, and peripheral‑related issues.
• Deliver Service Desk and End User Computing support.
• Perform desktop/laptop installation, configuration, maintenance, and troubleshooting.
• Support printers, monitors, mobile devices, peripherals, and other IT equipment.
• Handle field service requests and provide hands‑on technical assistance.
• Log, update, track, and resolve incidents and service requests through the ITSM system.
• Escalate complex issues to relevant technical teams when required.
• Support user onboarding, device provisioning, and IT equipment replacement.
• Maintain accurate documentation of incidents, assets, and troubleshooting activities.
• Follow IT support processes, security policies, and service‑level requirements.
• Provide professional and timely support to users in both office and shopfloor environments.

Mandatory Skills & Experience

• 3–5 years of overall IT experience.
• Minimum 3 years of relevant experience in:
• Service Desk Support
• End User Services
• Field Services
• Onsite IT Support
• Strong troubleshooting and problem‑solving skills.
• Experience supporting Windows‑based desktop/laptop environments.
• Good understanding of IT hardware, peripherals, and workplace technologies.
• Strong customer-facing and communication skills.
• Native Italian and strong English communication skills. xlwpduy
• Ability to work independently in a fully onsite environment.